SMS Opt-In Consent Documentation

SMS Opt-In Consent Documentation

MWM Creations & Studios — 1500 Park Center Dr, Suite 230, Orlando, FL 32835 — mwmcreations.com

This page documents, for carrier compliance review, every method by which end users consent to receive text messages from MWM Creations & Studios, and the exact consent language shown to them.

Brand: MWM Creations & Studios  |  Use case: Low Volume Mixed  |  Message types: booking confirmations, session reminders, customer care replies, and — only where separately agreed — marketing and promotional messages.

Last updated 12 August 2026. Consent is collected as two separate, independent agreements. See section 1.

1. Web form opt-in — the text message sign-up form

Opt-in URL: https://mwmcreations.com/sms-signup/

This is the live form where consent is collected. It is publicly reachable, requires no login and no query string. The form collects a dedicated Mobile Phone Number field, and directly beneath that field it presents two separate consent checkboxes.

Both boxes are unchecked by default, neither is pre-selected, and the form can be submitted with neither ticked. Consent is never bundled into the booking and is never a condition of purchase.

Checkbox 1 — transactional messages

I agree to receive text messages from MWM Creations & Studios about my booking: confirmations, session reminders, and replies to questions I ask. Message frequency varies. Message & data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent is not a condition of purchase. See our Privacy Policy and Terms of Service.

Checkbox 2 — marketing messages, separate and optional

Optional — I also agree to receive marketing and promotional text messages from MWM Creations & Studios about our services, offers and events. Message frequency varies and is typically no more than 4 messages per month. Message & data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent is not a condition of purchase. See our Privacy Policy and Terms of Service.

A customer may agree to one, both, or neither. Ticking checkbox 1 does not opt anyone into marketing. No promotional message is ever sent to a number unless checkbox 2 was ticked by that customer.

How the consent is recorded

At the moment the form is submitted, the following is written to a dedicated consent ledger in our system, as one row per submission:

  • the mobile number, stored both as typed and normalised to E.164
  • the answer to checkbox 1 and the answer to checkbox 2, stored as two independent values
  • the date and time in UTC
  • the name and email given with the booking
  • the exact page URL the consent was given on, the IP address, and the browser user agent

That record is retained and can be produced on request for any individual number.

2. Conversational opt-in — WhatsApp, Instagram or in person

When a customer contacts us first on WhatsApp or Instagram, or gives us their number in person at the studio, we ask for consent explicitly and in writing before any text message is sent. The two consents are asked separately here as well:

Would you like to receive text messages from MWM Creations & Studios about your booking — confirmations, session reminders and replies to your questions? Message frequency varies. Message & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase. Reply YES to agree.

Separately, and only if you would like them: may we also send you occasional marketing and promotional messages about our services, offers and events? Typically no more than 4 messages per month. This is optional and you can say no and still receive everything about your booking. Reply MARKETING YES to agree.

Only an affirmative reply is treated as consent, and that reply is retained as the record of it. A customer who agrees to booking messages is not thereby opted into marketing. Silence, a booking, a payment or any other action is never treated as consent.

3. What we do not do

  • We do not use pre-checked boxes.
  • We do not make consent a condition of purchase. No page on our site requires a consent box to be ticked in order to buy, book, or continue. Every checkout completes with both boxes untouched.
  • We do not bundle marketing consent with transactional consent, and we do not treat agreement to one as agreement to the other.
  • We do not treat making a booking, making a payment, or filling in any other form as implied consent to receive text messages.
  • We do not collect SMS consent on any page that does not also collect a phone number, because a consent we cannot attach to a number is not a consent we can honour.
  • We do not buy, rent, import or otherwise acquire phone numbers from third parties.
  • We do not share or sell mobile numbers, SMS opt-in data or consent information with or to any third party. This is stated in Section 8 of our Privacy Policy.
  • We do not send text messages to anyone who has not completed one of the two opt-in methods above.

4. Sample messages

Transactional — sent only where checkbox 1 was ticked:

MWM Creations & Studios: Hi Ana, your studio session is confirmed for Thu Aug 21 at 10:00 AM at 1500 Park Center Dr, Suite 230, Orlando. Reply STOP to opt out, HELP for help.

Marketing — sent only where checkbox 2 was ticked:

MWM Creations & Studios: Hi Ana — studio time is $349/hour this month including professional editing. Book at https://mwmcreations.com/book-studio/ . Reply STOP to opt out, HELP for help.

5. Opt-out and help

Every message identifies MWM Creations & Studios by name and carries opt-out instructions. Reply STOP to opt out at any time; we send a single confirmation and no further messages. Reply HELP for assistance, which returns our contact details. Reply START to re-subscribe. Opt-out requests are honoured immediately and permanently.

Questions about this policy: info@mwmcreations.com — MWM Creations & Studios, 1500 Park Center Dr, Suite 230, Orlando, FL 32835.

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